Tech Support

• Internet
• Virus scan / cleanup
• Great software to use
• Mac support
• iPhone Support
• Windows Support
• Software problem
• Keyboard issues
• Linux Support
• Linux networking

Internet

In order of importance

1. Try internet on another device first (make sure airplane mode is enabled and wifi is connected)
2. unplug modem and nbn box for 1 minute
3. Turn off nbn box, connect computer directly to nbn box (BYPASSING MODEM) and wait 10 minutes
4. check nbn outage or ISP outage map

Virus scan / cleanup

Good anti malware:

• Malwarebytes

 

 

Great software to use

Office:

• LibreOffice is a great alternative to microsoft office, it has word, excel, powerpoint all free and open source, download HERE

 

Media Players

• VLC - A free video player - Download HERE

 

Web Browsers

• Firefox - A great alternative to google chrome - Download HERE
• Brave - Based on chromium, has an in built adblocker - Download HERE

 

Email

• Thunderbird - A great email client to connect to all your email accounts - Download HERE

 

File Syncing

• Syncthing - An open source software to sync files between computers in a decentralised way - Download HERE

 

 

Mac support

iPhone Support

Windows Support

Software problem

In order of what to try first:

1. Check if program is running in task manager, if it is, close it in task manager and reopen it
2. restart computer
3. uninstal and reinstall program
4. destory computer and wonder why nothing works when it should

 

 

 

Keyboard issues

Keychron c2 keyboard - volume button not working properly?

Press Fn + X + L (for ~4 seconds) to enable function lock

https://www.keychron.com/pages/c2-keyboard-user-manual

 

Linux Support

Linux networking

No internet

Method 1

get network interface

ip a

bring up the interface

sudo ip link set INTERFACE_NAME up
sudo /sbin/dhclient INTERFACE_NAME

try connecting to the internet

ping 1.1.1.1

also check apt sources list

nano /etc/apt/sources.list

ensure sources are there

deb http://deb.debian.org/debian bookworm main contrib non-free non-free-firmware
deb http://deb.debian.org/debian-security bookworm-security main contrib non-free non-free-firmware
deb http://deb.debian.org/debian bookworm-updates main contrib non-free non-free-firmware