Tech Support

Internet
In order of importance 

 

 Try internet on another device first (make sure airplane mode is enabled and wifi is connected) 

 unplug modem and nbn box for 1 minute 

 Turn off nbn box, connect computer directly to nbn box (BYPASSING MODEM) and wait 10 minutes 

 check  nbn outage  or ISP outage map

Virus scan / cleanup
Good anti malware: 

 

 Malwarebytes 

 

   

  

Great software to use
Office: 

 

 LibreOffice is a great alternative to microsoft office, it has word, excel, powerpoint all free and open source, download HERE 

 

   

 Media Players 

 

 VLC - A free video player - Download HERE 

 

   

 Web Browsers 

 

 Firefox - A great alternative to google chrome - Download HERE 

 Brave - Based on chromium, has an in built adblocker - Download HERE 

 

   

 Email 

 

 Thunderbird - A great email client to connect to all your email accounts - Download HERE 

 

   

 File Syncing 

 

 Syncthing - An open source software to sync files between computers in a decentralised way - Download HERE 

 

   

  

Mac support



iPhone Support



Windows Support

Software problem
In order of what to try first: 

 

 Check if program is running in task manager, if it is, close it in task manager and reopen it 

 restart computer 

 uninstal and reinstall program 

 destory computer and wonder why nothing works when it should 

 

   

   

  

Keyboard issues
Keychron c2 keyboard - volume button not working properly? 

 Press Fn + X + L (for ~4 seconds) to enable function lock 

 https://www.keychron.com/pages/c2-keyboard-user-manual 

  

Linux Support

Linux networking
No internet 

 Method 1 

 get network interface 

 ip a 

 bring up the interface 

 sudo ip link set INTERFACE_NAME up

sudo /sbin/dhclient INTERFACE_NAME 

 try connecting to the internet 

 ping 1.1.1.1 

 

 also check apt sources list 

 nano /etc/apt/sources.list 

 ensure sources are there 

 deb http://deb.debian.org/debian bookworm main contrib non-free non-free-firmware

deb http://deb.debian.org/debian-security bookworm-security main contrib non-free non-free-firmware

deb http://deb.debian.org/debian bookworm-updates main contrib non-free non-free-firmware